Luxury Waffle Weave, Closed Toe Slippers

TURNAROUND TIME POLICY

Standard Turnaround Time: All in-stock items will be processed and shipped within 14-21 business days from the date of order confirmation. Please allow additional time for shipping. You will be notified in advance of longer processing times.

Holiday Orders: Due to high demand during holiday seasons, orders may take longer to process. We appreciate your patience and understanding during these times.

Custom created Monograms and Designs: Custom-made items may require additional processing time. Specific turnaround times for these items will be provided at the time of order.

Rush Fees: Rush fees will be applied to orders needed in less than 2 weeks and will be determined based on the order. Rush fees will be communicated prior to finalizing the order.

RETURNS POLICY

Personalized Items: Personalized items are non-refundable unless there is an error on our part. If we make a mistake with your personalized order, please contact us within 14 days of receipt to arrange for a replacement or refund.

Non-Personalized Items: For non-personalized items, returns are accepted within 30 days of receipt. Items must be in original condition and packaging. Return shipping costs are the responsibility of the customer unless the return is due to our error.

OUTSIDE ITEMS POLICY

Customer Provided Items: On occasion we will accept outside items for monogramming depending on the item and the requirements. Please contact us for information and prior approval for such items.

PRIVACY POLICY

Information Collection: We collect personal information such as name, address, email, and payment details solely for the purpose of processing and fulfilling your orders.

Use of Information: Your information will be used only for order processing, customer service, and to communicate with you about your orders. We do not share your information with third parties except as necessary to fulfill your order (e.g., shipping companies).

Data Security: We take data security seriously and implement appropriate measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

Customer Rights: You have the right to access, correct, or delete your personal information held by us. To do so, please contact our customer service team.